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Across the years, communication systems have evolved and, in turn, impacted the security business sector in many ways. Traditional alarm monitoring involves several manual steps that take some time, but it’s now fair to say that decisions often have to be reached at a faster pace than decision support systems can perhaps handle. The talk now is very much about enhancing the value of security provision for the host business and, importantly, delivering context-driven solutions. Cloud-based business intelligence tools for security professionals – specifically installers, Alarm Receiving Centre operators and the end users of their services – to manage alarm activity can deliver on this goal.